Real-World Use CasesFor Fine-Tuned LLMs

See how companies are training custom AI models to solve specific business problems. From customer support to code generation, discover what's possible with fine-tuning.

Popular Use Cases

Real examples from companies using FineTune Lab to train production AI models

Customer Support Automation

Train AI that answers customer questions in your brand voice

What You Can Build

  • • AI chatbot that answers product questions accurately
  • • Support ticket classifier routing to right team
  • • Automated response suggester for agents
  • • FAQ bot with grounded, citation-backed answers
  • • Multi-language support with translation

Training Data Examples

  • • Historical support tickets with resolutions
  • • Product documentation and knowledge base
  • • Chat transcripts from successful conversations
  • • FAQ pairs with approved answers
  • • Escalation patterns and edge cases

Real Example

SaaS company with 50,000 monthly tickets. Fine-tuned Llama 3.3 on 2 years of historical tickets + product docs. Result: 80% ticket deflection rate, 3-second average response time, 4.8/5 customer satisfaction.

80%
Ticket Deflection
3s
Response Time
4.8/5
Satisfaction

Code Generation & Documentation

Train AI that understands your codebase conventions

What You Can Build

  • • Code generator following team style guides
  • • Automated test case writer
  • • API documentation generator from code
  • • Code review assistant with team standards
  • • Bug fix suggester based on historical fixes

Training Data Examples

  • • GitHub repos with commit history
  • • Pull request comments and code reviews
  • • Internal style guides and conventions
  • • Test suites with edge cases
  • • Bug reports paired with fixes

Real Example

Engineering team at fintech company. Fine-tuned on 3 years of internal React/TypeScript repos. Result: Generates boilerplate components, hooks, and tests matching team conventions. 40% faster feature development, consistent code quality.

40%
Faster Dev
95%
Style Match
100%
Test Coverage

Document Analysis & Extraction

Extract structured data from unstructured documents

What You Can Build

  • • Invoice/receipt data extractor
  • • Contract clause analyzer and summarizer
  • • Medical record information retrieval
  • • Legal document classifier
  • • Research paper Q&A with citations

Training Data Examples

  • • Annotated invoices with extracted fields
  • • Contracts with clause classifications
  • • Medical records with entity labels
  • • Legal briefs with issue tags
  • • Research papers with Q&A pairs

Real Example

Legal tech startup processing 1,000+ contracts daily. Fine-tuned on 50,000 annotated contracts. Result: Extracts key terms, dates, parties, obligations with 98% accuracy. Reduced manual review time from 30 minutes to 2 minutes per contract.

98%
Accuracy
93%
Time Saved
15x
Faster Review

Content Generation

Generate marketing copy, product descriptions, social media posts in your brand voice.

Product descriptions at scale
Email campaign copy generation
Social media posts with brand tone
Blog article outlines and drafts
Example: E-commerce brand trained on 10,000 past product descriptions. Generates SEO-optimized descriptions in seconds.

Sentiment & Classification

Classify text, detect sentiment, analyze customer feedback with domain-specific understanding.

Review sentiment (positive/negative/neutral)
Support ticket urgency classifier
Content moderation and safety
Intent detection from messages
Example: Social media platform fine-tuned for detecting nuanced toxicity. 95% accuracy vs 70% with generic models.

Sales & Lead Qualification

Automate lead scoring, qualification, and initial outreach with personalized messaging.

Lead quality scorer from signals
Personalized email outreach generator
Meeting notes summarizer
Deal risk predictor
Example: B2B SaaS trained on 5 years of CRM data. Predicts deal close probability with 85% accuracy.

E-commerce & Recommendations

Product recommendations, search, and conversational shopping assistants trained on your catalog.

Shopping assistant with product knowledge
Size/fit recommendation from reviews
Product comparison generator
Return reason classifier
Example: Fashion retailer trained on 1M+ customer interactions. Increased conversion by 25% with better recommendations.

Domain-Specific Expertise

Train models with specialized knowledge for regulated industries

Legal AI

  • • Case law research assistant
  • • Contract review and redlining
  • • Legal document drafting
  • • Regulatory compliance checker

Medical AI

  • • Clinical question answering
  • • Medical literature search
  • • Patient intake summarization
  • • ICD-10 code suggester

Financial AI

  • • Financial report analysis
  • • Investment research assistant
  • • Risk assessment automation
  • • Fraud detection classifier

Note: Domain-specific models require high-quality training data and rigorous evaluation. FineTune Lab's LLM-as-a-Judge and batch testing features help validate accuracy before production deployment.

How to Get Started

Turn your use case into a production model in 4 simple steps

1

Collect Data

Gather historical examples: support tickets, code samples, documents, or conversations.

2

Format & Upload

Convert to JSONL format with input/output pairs. Upload to FineTune Lab.

3

Train & Monitor

Select base model, configure training. Watch real-time metrics as model learns.

4

Test & Deploy

Evaluate with batch tests, deploy to production, monitor quality metrics.

Frequently Asked Questions

Common questions about use cases and training data

How much training data do I need?

For most use cases, 100-1,000 high-quality examples is a good starting point. Customer support and classification tasks can work with 100-500 examples. Code generation and document analysis benefit from 1,000-10,000 examples. Quality matters more than quantity - clean, representative data beats large noisy datasets.

Can I fine-tune for multiple use cases at once?

Yes, you can train a single model on mixed data (e.g., support tickets + product questions + documentation). However, for best results, consider training separate models for distinct use cases and using a router to send queries to the right model. This maintains specialized performance.

What base model should I choose for my use case?

For most use cases, start with Llama 3.3 or Mistral - they offer the best balance of quality and speed. For code generation, consider models pre-trained on code. For domain-specific tasks (legal, medical), look for specialized base models if available. Run batch tests to compare performance before committing.

How do I validate my model works for my use case?

Use FineTune Lab's batch testing to run your model on held-out test data. Enable LLM-as-a-Judge for automated scoring on accuracy, helpfulness, and safety. Test with real edge cases and failure modes. Compare predictions from different checkpoints side-by-side. Monitor Model Observability metrics in production.

Can I update my model as I get more data?

Yes. As you collect new examples (customer conversations, support tickets, etc.), combine them with your original training data and retrain. FineTune Lab's Training Analytics lets you compare new versions against previous ones to ensure improvement. Versioning helps track which training data produced the best results.

What if my use case isn't listed here?

These are common patterns, but fine-tuning works for many more use cases. The key is having input/output pairs showing the behavior you want. If you can demonstrate it with examples, you can fine-tune for it. Contact our team to discuss your specific use case and get guidance on training data requirements.

Ready to Build Your Use Case?

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